How to order & send ashes to usPlease use the contact page to find the relevant details in your country, once you have contacted us we will then advise you how to order and also on the best and most secure method for collection of ashes and the return of your keepsake order.
Why have a Keepsake?This will act as a tangible and very personal reminder of your time together. A lasting memory which is personal only to you.
What makes my keepsake unique & do you safeguard the ashes sent to you?Each item is individually hand made and crafted using only the ashes you send us. We have strict quality control procedures in place to ensure the ashes used in the encapsulation process are matched to your personal order and returned to you.
May I have some ashes back to scatter?Any ashes that you send to us that are unused will be returned to you.
Can a name be engraved on the plaque?A name plate can be affixed with your requested name on the plaque.
Is the jewellery guaranteed?Each Sterling silver pendant is Hallmarked, which is a guarantee of purity and quality. Should you have any reason to be dissatisfied with one of our products please do not hesitate to contact us.
Can Sentimental Connections engrave on the jewellery keepsake?A Small engraving can be done on the reverse of the pendant.
How long will my order take?Please enquire at the time of ordering, normally it is between 2 and 3 weeks.
May I order more than one item?More than one keepsake may be purchased.